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Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at 512-353-1871, or if you would like to email us your question:  Email us

Emails: Please include your name, pet's name, and a working number where we can reach you.


1. What are the Hospital hours?

Our hospital is open Monday-Friday from 8:00am to 5:30pm. On Saturdays we are open from 8:00am until noon. The clinic is closed on Sunday for visits and pickups.

2. Do I need to have an appointment?

Yes, patients are seen by appointment.

3. What forms of payment do you accept?

Cash, Check, All major credit cards, Care Credit

4. Can I make payments?

Full payment is required at the time of service.

5. At what age can I have my pet spayed or neutered?

Spaying or neutering can be done as early as 4 months of age, but ideally done at 6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.

6.  What is the pre-anesthetic blood screening?

This is a blood test that is run here in the clinic prior to surgery. It tests for proper organ function, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

7. How long do the sutures stay in after my pet's surgery?

Most sutures are placed internally and will dissolve away with time.  Skin sutures that are placed for some procedures can be removed in 10-14 days.

8.  Is it a good idea to let my pet have at least one litter?

No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.

9.  Do you board pets?

Yes, we have indoor and outdoor kennel areas. We have boarding space for both dogs and cats. We require dogs to have current kennel cough (bordetella), rabies, and distemper combination immunizations and cats must have current rabies and distemper combination immunizations. We are able to update your pet's immunizations while boarding with us.

10.  What are your kennels like?

Our dog kennels are indoor or outdoor. The dogs are let out to one of our two yards 3 times daily while they are boarding. The cat boarders are all housed indoors.  Blankets and food are provided for our boarders, but you are always welcome to bring your own.  Please understand that we strive to return all items in the same condition as they were left, but most animals will act differently while boarding and may tear or chew blankets or beds.


11. Where are you located?

We are located on Hwy 80, right across the street from Wal-Mart and the Racetrack convenience store.  We are between IH-35 and River Road at exit #205.